Is the packaging discreet?

Yes, very discreet. We ship our products in Priority Mail boxes we get from the United States Post Office. They look identical to millions of other Priority Mail boxes shipped by the post office every day. We use Donner Spring, our parent company, as the return addressee. Absolutely nothing on the package will reveal what is inside. Order with peace of mind. Show me a picture!

If you pay for your purchase by credit card using our secure server, the name on your credit card statement will appear as "shavesthere.com" our G-rated sister site or "donnerspring.com". In either case, there will be no indication of what was purchased or that it was purchased from Beavershaver.com.

When we need to contact you, we will use our donnerspring.com e-mail accounts. Messages will come from something like HelpDesk@donnerspring.com. Text inside may refer to the site name (to jog your memory,), but the address and subject lines will not.

Yes, we always have a good inventory. Our resources ensure that we normally have enough inventory to cover our orders. If for some reason outside of our control we run out of stock, we try to update our web site immediately and note that the item is backordered. Please fill free to contact us at HelpDesk@donnerspring.com to confirm availability.

Nope...FAX's are so eighties.

We must confess that the phone is the weak link in our business. In spite of the fact that we send out some 10,000 plus orders per year the company is just me and my long suffering wife...Keeps prices low. But if we are driving or walking down a busy, noisy street, etc., we may not be able to answer you...when we can answer we may not be in front of a computer and thus not able to enter your phone order for you. But we really try and answer your calls.

If you urgently need to get a message to us (change in order, shipping address, etc.) please email us at helpdesk@donnerspring.com ...We check that address numerous times during the day and it is your best chance of getting a time sensitive message to us.

Call us at (801) 330-5097 during our office hours: 10:00 am Eastern (7:00 am Pacific) to 7:00 pm Eastern (4:00 pm Pacific), M-F.

Please feel free to call me directly with any problems or questions you may have. I love to hear from our customers. Call me, Dan Stephens, at  801-330-5097.

I'll be pleased to take your order, answer any questions, or fix any problems.

Yes, simply complete the online ordering procedure and select "money order" when it asks for your payment method. Please print out a copy of your order receipt (which will show the total amount due), and include a copy with your money order. We can only accept money orders or cashiers checks in U.S. funds payable thru the U.S. bank clearing systems (drawn on a U.S. bank). Send the order receipt you printed and your money order (made out to Donner Spring Internet Retailers) to:

Donner Spring Internet Retailers
29 S State St #803
Salt Lake City, UT 84111

Answers to all Shipping questions can be found on our Shipping page.

Answers to Express Shipping questions can be found in the Express Shipping section of our Shipping page.

Answers to International Shipping questions can be found in the International Shipping section of our Shipping page.

Same as Amazon's:

You may return new, unopened (shrink wrap intact) items sold by Donner Spring Internet Retailers within 30 days of delivery for a full refund (less shipping costs.) Items must be returned in their original product packaging along with a copy of the packing slip. We'll also pay the return shipping costs if the return is a result of our error. Just email us at helpdesk@donnerspring.com for item return questions & addresses. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Yes, there are parts packages to fit the ES412, ES1080 & Stellar™ Shavers. The parts packages cover the two highest wear areas on the shavers: the blade assembly and the head/screen. The parts package also includes a new plastic cover to protect the head.

K30SPSS Parts Pack for the all levels of Stellar Shavers™ and to upgrade ES412s

K37SP Parts Pack for the ES1080 Shaver

K30SP Parts Pack for the ES412 Shaver

All of our products come with instructions for use,  maintenance, and safety. For additional instructions for using the Cleancut Shavers read the "How to Use" page. Additionally, remember to use Sween powder and a circular motion. It makes all the difference!

The Eroscillator comes with  a DVD and printed instructions for use, cleaning, maintenance, and safety. It is also packaged with a "Primer on Self Pleasuring" written by Dr. Ruth Westheimer. It is pretty interesting, including stuff we hadn't thought much about before. We highly recommend reading through it. For additional in-depth instructions, check out our "Eroscillator Tips" page.

If you have questions about any of our products, please e-mail HelpDesk@donnerspring.com and don't be afraid to ask. In this business, there are no embarrassing questions and we will always respect your confidentiality.

The more accurate question is "why doesn't PayPal accept us?" We love PayPal and have always been a big supporter, but we got a letter from PayPal saying that if we continued to sell "adult products," specifically the Eroscillator products, we couldn't accept PayPal anymore. Problem is, we love our Eroscillators as much as we love PayPal, so we've had to drop PayPal from Beavershaver.com as a form of payment.

The PS335 & PS334 Trimmers and Stellar Shavers™ come with batteries. Battery chargers and rechargeable batteries are available.

Our estimate is about 20-30 days with daily use (two people.)

Other sites that sell shavers sometimes throw in an el cheapo trimmer for free. These are worth about what they cost; about 51 cents from the Chinese manufacturer. Think of the quality you get for that price. Do you really want to use a $.51 trimmer on your one and only set of nasty bits? Still, you will need a trimmer to get the hair down to stubble prior to your first shave. Like ALL electric shavers, our Shavers (Stellar™ & ES412) will not cut long hair, only stubble (the shorter the better.) When you first decide to shave the beaver, you need to get to "stubble status." If you have a hair trimmer or beard/moustache trimmer lying around the house, it may work great. We sell the PS335 Trimmer  and it is an incredible little unit. No matter which way you go, make sure you have an electric trimmer. It's skilled work and more labor intensive than you might think to cut hair to stubble with scissors. Remember that you only use the trimmer prior to your first shave. After that, you don't use it again unless you let your beaver shaving lapse or decide to help out a friend.

The Stellar™ and Cleancut products work equally as well on men as on women. Shave your nuts without any worries, or use a blade and/or hair removal cream (pain and possible blood). Shaving your nuts? Get a Stellar™ or Cleancut.

What happened to the "Seiko" part of Seiko Cleancut?

Late in 2007 Seiko decided to get out of the shaver business. We don't know the reason, but it was a very small portion of their business...In any event Seiko had for a long time (decades) contracted out the manufacturing of its shavers to a Japanese private label shaver manufacturer founded in 1939 and manufacturing shavers since 1956. Cleancut products are now simply labeled "Cleancut" on the barrel and marked on the end cap with the name of the distributor, ID Corporation. As of September 2008 their were no "Seiko" branded ES412's in the distribution channels.

The long and the short of it is, if it has "Cleancut" on the barrel and "ID Corporation" on the end cap of your ES412, you have the real deal. Same ingenious design, same quality manufacturer...same shaver.

Warranty

Cleancut products are warranted by the retailer, not the manufacturer or distributor. .Accordingly Donner Spring Internet Retailers will repair or replace any mechanically defective Cleancut or registered Stellar™ product purchased from us at no cost for one year after the date of purchase from us.